Fronius Solar.web Support

1. Check component visibility
   In Solar.web, navigate to “Components” under “Settings” and check the visibility of Smart Meters and inverters. At first glance, the hidden components are not visible. To display the hidden components, click on “Show all” to the right of “Energy meters” or “Inverters”. The hidden components are then displayed in the list. Under “Visible”, click the crossed-out eye icon to reveal the component.
   
   
2. Activation of the archive data transmission on the Datamanager web interface
   
   Access to the web interface via WLAN access point:
   Using the control panel, navigate to “Setup” and activate the WLAN access point on the inverter display. Then connect to the WLAN access point “Fronius_240.xxxx” with a laptop/tablet/smartphone using the password “12345678”. Now open any browser (preferably Google Chrome) and enter “192.168.250.181” in the address bar. Confirm this. On the web interface, navigate to “Fronius Solar.web” under “Settings”. Now activate the function “Send archive data to Fronius Solar.web” and choose between “Daily” or “Hourly”. For an hourly update, also select the time at which the archive data is to be sent to Solar.web.
   
   Access to the web interface via LAN:
   Remove the lower cover from the inverter to gain access to the Datamanager card LAN port. Connect a LAN cable from your computer (laptop/PC) to the Datamanager LAN input (LAN input to the right of the WLAN antenna) and set the DIP switch next to the four LEDs arranged in a square to position “A” (left position). Now open any browser (preferably Chrome) and type “192.168.250.181” in the address bar. Confirm with the Enter key. On the web interface, navigate to “Fronius Solar.web” under “Settings”. Now activate the function “Send archive data to Fronius Solar.web“ and seect “Daily” or “Hourly”. For an hourly update, also select the time at which the archive data is to be sent.
   
   
3. Update date and time on the Datamanager web interface
   
   Access to the web interface via WLAN access point:
   Using the control panel, navigate to “Setup” and activate the WLAN access point on the inverter display. Then connect to the WLAN access point “Fronius_240.xxxx” with a laptop/tablet/smartphone using password “12345678”. Now open any browser (preferably Chrome) and type “192.168.250.181” in the address bar. Confirm with the Enter key. On the Web interface, under “Settings”, navigate to “General” and set the “Synchronise time automatically” function. Manually set the date and time.
   
   Access to the web interface via LAN:
   Unscrew the lower cover of the inverter to gain access to the Datamanager card LAN port. Connect a LAN cable from your computer (laptop/PC) to the Datamanager LAN input (LAN input to the right of the WLAN antenna) and set the DIP switch next to the four LEDs arranged in a square to position “A” (left position). Now open any browser (preferably Chrome) and type “169.254.0.180” in the address bar. Confirm with the Enter key. On the web interface, under “Settings”, navigate to “General”  and set the “Synchronise time automatically” function. Manually set the date and time.
   
   
4. Update Datamanager software version
   To update the Datamanager to the current version, you can navigate to “Components” under “Settings” on Solar.web and initiate an update to a current software version for the data source ID (Datamanager) (if a current firmware version is available for you).
   
   
5. LocalNet (Fronius Solar Net) connection faulty
   There is faulty communication from the component to the Datamanager Under “Setup” --> “Datcom” --> “Datcom Status”, check whether the status is “OK” or “Error”. If the Datcom status is set to “OK”, you have gone through all of the above points and still no archive data appears in the energy balance, the Datamanager may be affected by a fault. Please contact your installer. If the Datcom status is “Error”, check the following steps:
   
   / Check the display under “Setup” --> “Datcom” --> “Protocol type” to see if “SOLAR NET” has been set.
   / Remove the lower cover from the inverter and check below the inverter whether a terminating plug has been inserted in each “IN” and “OUT” port --> in the “IN” and “OUT” connection sockets. If these two ports are free, insert the supplied terminating plugs (terminal plugs) or use a patch cable (LAN cable) and bridge the ports “IN” to “OUT”. Then check whether the Datcom status has changed from “Error” to “OK”.
   
   Important: If the Datcom status changes from “Error” to “OK”, you may have to wait until the archive data is sent to Solar.web. (see --> anchor link to “Recently started for the first time”). If the Datcom status is still “Error”, please contact your installer. 
   
   
6. None of the above applies
   If the Datamanager has an up-to-date firmware version and all settings have been made as described above, then you can reset the Datamanager to factory settings using the reset link. However, you must be connected to the Datamanager via LAN or WLAN access point in advance in order to be able to use this command line.
   
   Command line: Use via WLAN access point:
   192.168.250.181/admincgi-bin/configRevert.cgi?scope=all
   
   Set up connection to the Datamanager via WLAN access point:
   On the inverter display, use the control panel to navigate to “Setup” and activate the WLAN access point. Then connect to this WLAN access point “Fronius_240.xxxx” with a laptop/tablet/smartphone using the network key “12345678”.
   
   Command line: Use via LAN:
   169.254.0.180/admincgi-bin/configRevert.cgi?scope=all
   
   Set up connection to the Datamanager via LAN:
   Remove the lower cover of the inverter to access the Datamanager card LAN port. Connect a LAN cable from your computer (laptop/PC) to the Datamanager LAN input (LAN input to the right of the WLAN antenna) and set the DIP switch next to the four LEDs arranged in a square to position “A” (left position).

1. Select the setup menu on the inverter display.
2. Start the WLAN hot spot.
3. The SS number displayed is your Datamanager ID.You will need your Datamanager number to complete the “Data sources” field.

If you want to create a new system in Fronius Solar.web or add another data source to an existing system, the message “Datalogger ID already in use” may appear:

• The Datalogger ID is incorrect
  Please check the ID you entered for accuracy.  For example, the Datalogger ID can be found on the inverter display under Setup --> Wi-Fi Access Point. To do this, activate the access point. The Fronius Datalogger ID is then displayed in 240.XXXX or 239.XXXX format as part of the SSID.

• The Datalogger ID is already in use for an existing Fronius Solar.web system
  Check whether you have added the Datalogger ID through another Fronius Solar.web account or whether the ID is already assigned to another of your systems. If this is not the case, please check with your system installer to see if they have already added the system for you in Fronius Solar.web.

 

  Possible reasons for a failed update attempt:

• The Internet connection to the Fronius Datamanager is not stable
  Verify that a stable connection to the Datamanager has been established. If necessary, run a speed test for your Internet connection: https://www.speedtest.net

• Connection to the inverter (Datamanager) set up via WLAN:
  Check the signal strength of your WLAN connection (at least 2 of 4 black bars) under “Networks found”. Proceed as follows:
  
  Access the web interface via WLAN Access Point:
  Use the control panel to navigate to “Setup” on the inverter display and activate the WLAN access point. Then connect to this WLAN Access Point “Fronius_240.xxxx” with a laptop/tablet/smartphone using the password “12345678”. Now open any browser (preferably Google Chrome) and enter the IP address “192.168.250.181” in the address bar. Confirm with the Enter key. On the web interface, navigate to “Settings” --> “Network”. Alternatively, try to position the router closer to the inverter or use a wireless amplifier between the router and the inverter for a more stable wireless connection. Otherwise, connect to the inverter (Datamanager) via LAN. This ensures a more stable connection.

• The inverter has failed during the update process
  Check that the inverter display lights up. If the display does not light up, tap a button on the control panel at the bottom of the inverter and check whether the display lights up. If the display does not light up, check whether the residual current circuit breaker or the circuit breaker in the control cabinet has failed. In most cases, the switches are labelled in the switch cabinet. If you cannot find the residual current circuit breaker or the circuit breaker in the switch cabinet, please contact your installer.

• None of the above applies
  Contact Fronius Customer Support at: support@fronius.com

 

In order for Fronius Solar.web to display your direct current consumption, a Fronius Smart Meter must be installed. The following link will provide you with detailed information about this device:

Fronius Smart Meter  

 

• Initial commissioning was recently carried out
  The components appear as soon as the first archive data packet is sent to Fronius Solar.web. Archive data transmission activated hourly: The Fronius Datamanager sends archive data packets to Fronius Solar.web every hour. The hours when archive data is to be sent are selected on the Datamanager web interface. Archive data transmission activated daily: The Datamanager sends the archive data packets to Fronius Solar.web at a set time every day. This means that after initial commissioning, the components may not be displayed until later.

• Check the status for component visibility
  In Solar.web, navigate to “Components” under “Settings” and check the visibility of Smart Meters (energy meters) and inverters. At first glance, the hidden components are not visible. To display the hidden components, click on “Show all” to the right of “Energy meters” or “Inverters”. The hidden components are then displayed in the list. Under “Visible”, click the crossed-out eye icon to reveal the component.

• Incorrect communication from the component to the Datamanager
  Under “Setup” --> “Datcom” --> “Datcom Status”, check whether the status is “OK” or “Error”. If The Datcom status is set to “OK”, you have gone through all of the above points and still no archive data appears in the energy balance, the Datamanager may be affected by a fault. Please contact your installer. If the Datcom status is “Error”, check the following steps:
  
  1. Check the display under “Setup” --> “Datcom” --> “Protocol type” to see if “SOLAR NET” has been set.
  2. Remove the lower cover from the inverter and below the inverter check whether a terminating plug has been inserted in each “IN” and “OUT” port.
  
  If these two ports are free, insert the supplied terminating plugs (terminal plugs) or use a patch cable (LAN cable) and bridge the ports “IN” to “OUT”. Then check that the Datcom status has changed from “Error” to “OK”. Important: If the Datcom status changes from “Error” to “OK”, you may have to wait until the archive data is sent to Fronius Solar.web. If the Datcom status is still “Error”, please contact your installer.

• No tariff settings have been made on Fronius Solar.web.
  The value shown for the earning consists of the yield and the savings of your PV system for the specified period.
  
  Yield = energy fed into the grid multiplied by your tariff
  Saving = directly consumed energy multiplied by your tariff
  
  In order to use the function, tariffs must be stored in the settings beforehand. You can enter the tariffs directly on Solar.web under “Settings” --> “Tariffs”. After the tariff settings have been applied, Solar.web will carry out the calculations automatically. Note that the calculation of yield data may take some time after a tariff is applied or changed.

• The Fronius Smart Meter has failed (only production can be seen)
  A failure of the Fronius Smart Meter will result in some profitability data not being used in the calculation for the set tariff “with Fronius Smart Meter”. Check on Solar.web under “Settings” --> “Components” to see if the Smart Meter appears under “Energy meters”.
  >If you do not see a Fronius Smart Meter, or if other Fronius Smart Meters are missing under “Components”, check whether it says “Show all” in blue to the right of the “Energy meters” text. If so, click on this text. The hidden components should now be displayed in the list. Then click the crossed-out eye icon under “Active” to re-display the components.

Possible reasons for constant consumption during the night hours or lack of consumption data:

• Logging during the night hours has been deactivated:
  The “Logging during the night hours” setting is activated in the Datamanager’s web interface. To enable the feature:
  
  Access the web interface via WLAN access point:
  Use the control panel to navigate to “Setup” on the inverter display and activate the WLAN access point. Then connect to this WLAN access point “Fronius_240.xxxx” with a laptop/tablet/smartphone using the password “12345678”. Now open any browser (preferably Google Chrome) and enter the IP address “192.168.250.181” in the address bar. Confirm with the Enter key. On the web interface, navigate to “Fronius Solar.web” under “Settings”. In this menu, activate the “Logging during the night hours” function.
  
  Access to the web interface via LAN:
  Remove the lower cover from the inverter to access the Datamanager card LAN port. Connect a LAN cable from your computer (laptop/PC) to the Datamanager LAN input (LAN input to the right of the WLAN antenna) and set the DIP switch next to the four LEDs arranged in a square to position A (left position). Now open any browser (preferably Google Chrome) and enter the IP address “169.254.0.180” in the address bar. Confirm with the Enter key. On the web interface, navigate to “Fronius Solar.web” under “Settings”. In this menu, activate the “Logging during the night hours” function.

• The inverter is in “night mode”
  If you want to log data about your consumption, etc. during the night hours, you can select this on the inverter display under “Setup” --> “Display settings” --> “Night mode”.
  
  “Off” means that the entire system is switched off.
  “Auto” means that the display is off, but data is logged.
  “On” means that the display is on and data is logged.
  
  Whether data is transferred to Fronius Solar.web at night depends on the settings you have made in the Datamanager’s web interface. You can check these in the web interface under the “Fronius Solar.web” tab -> “Send data to Solar.web”.

Reasons & solutions:

Status code 994 is registered if there is no data available for the “Earnings comparison" function that can be compared.

Check Solar.web under “Settings” --> “Components” to see whether the DC power of the inverters has been specified correctly. Check the settings for the “Earnings comparison” function under “Settings” --> “Service Messages”. Check that the settings for deviation, threshold and inverter selection (DC channels) have been correctly stored. Your installer can give you the correct values and settings.

If you are unable to solve the problem yourself, or if you are unsure of a point, please contact your installer.

Reasons & solutions:

The status code 995 is registered on Fronius Solar.web if no data is received from the storage system for a specified time.

You can manually adjust the time period for receiving this service message on Fronius Solar.web under “Settings”--> “Service messages” --> “Battery blackout detection". Please note that live data (bubble chart) is not taken into account. Verify that the storage system has been set to “Standby” mode. Check whether your Fronius Solar.web system might be “offline” and whether other status codes have been registered under “Service messages.” If your system is “offline”, please navigate to the “Solar.web offline” area. If your system is “online” and the status of the storage system is not in “Standby” mode, please contact your installer immediately.

Reasons & solutions:

The status code 996 is sent by Solar.web if a data source of the system does not have a connection to Solar.web for the user-defined time.

You can manually adjust the time span for receiving this service message on Solar.web under "Settings" --> "Service Messages" --> "Blackout timespan". The reason may be a failure of the Internet connection.

For more information about this issue, see „My system is offline or no current data is visible”.

Reasons & solutions:

Status code 997 is triggered on Fronius Solar.web by the “Earnings comparison” function.

If there is a defect on the PV generator side or if your PV modules are covered with snow, you will receive this status code as a result. Check Fronius Solar.web under “Settings”  --> “Components” to see if the DC power of the inverters has been specified correctly. If you are unsure whether the values are displayed correctly, please contact your installer.

Reasons & solutions:

The status code 999 is sent by Solar.web if an inverter of the system has not uploaded data to Solar.web for the user-defined time.

You can manually adjust the time span for receiving this service message on Solar.web under "Settings" --> "Service Messages" --> "Inverter blackout time span".

For more information about this issue, see „My system is offline or no current data is visible”.